hvnertst

Refund and Returns Policy

At Hvnertst, we strive to ensure that you are completely satisfied with your purchase. If you’re not happy with your order, you may request a return or refund under the following conditions.

Return Eligibility

  • Returns are accepted within 30 days of receiving your order.

  • Items must be unused, undamaged, and in original packaging.

  • Proof of purchase (receipt or order number) is required.

Non-Returnable Items

  • Clearance or final sale items.

  • Customized or personalized products.

  • Items damaged due to improper use or handling.

Return Process

  1. Contact Christophff23@outlook.com with your order number and reason for return.

  2. Our support team will provide you with a return address and instructions.

  3. Send the item securely with a trackable shipping method.

Refunds

  • Refunds are processed once the returned item is inspected and approved.

  • Funds will be issued to your original payment method within 5–10 business days.

  • Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We’ll replace or refund your item promptly.